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Returns Policy
Crooze offers the best prices on a massive range of Bikes, scooters and bike products. If you want to send anything back then we can supply a refund as long as the item/s are in 100% sellable condition. Crooze reserves the right to refuse a refund if the item/s are not in sellable condition.
If you would like to make a return, please fill out our returns form linked below. Once completed, please print it out and pack with your order, and return it to the provided address.
Click here to access our returns form.
Warranty returns can be submitted on Help@crooze.com.au
Note: Customers are responsible for all shipping and handling fees for change of mind returns.
The product is defective. Can you replace it?
We will replace items if the item has a major defect subject to manufacturers approval. If the item does not have a major defect we will opt to repair the item within a reasonable time as per the product warranty.
Are your bikes, scooters and other gear covered by warranty?
Many of our products come with a guarantee or warranty from the manufacturer, generally 12 months. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to have the goods repaired if the product fails.
- The goods need to be returned to our store at your expense.
Full details of your consumer rights may be found at www.consumerlaw.gov.au
All warranty enquiries regarding products faulty upon delivery or missing parts must be made within 30 days of receiving your order. If your claim is made outside these guidelines, we will not be able to accept your request.
