Cart (0)

Your cart is currently empty.

Shipping Information | Crooze Australia

Christmas delivery delays: Important Information!

As we approach what is traditionally a busy and peak period, we’d like to remind all our customers that this year will see unprecedented volumes travelling through the Post and Courier networks. 

Given the landscape of a year of lockdowns, freight companies’ industrial action, border closure and restrictions - we anticipate there will be delays and slower delivery rates. 

We suggest you to purchase your Christmas presents following the schedule below:

Bulky Items (including all electric items)
East Coast METRO - Order placed by 9am 20th December
includes Brisbane, Sydney, Melbourne, Adelaide. 

West Coast METRO and other East Coast REGIONAL - Order placed online by 9am 13th December
Includes Metro Perth, Metro Darwin, Hobart* 

Regular Items
Standard - Orders placed online by 9am 13th December *
Express - Orders placed online by 9am 20th December.*

* Excludes to Perth, Darwin and remote areas. 

Crooze suggest you to choose the Express shipping option for your Christmas delievery.

How much does delivery cost?

Standard Shipping:
Free delivery on orders over $99 (excl. eBikes, eScooters and some large items*).
$9.50 Flat Rate on orders under $99.

Bulky Items Shipping:
$12.90 on Bulky Items.

Fast Shipping:
$15.50 Fast Shipping option available for non-bulky items. Usually delivered the next business day (Metro Areas).

Click & Collect:
Buy online and collect at one of our stores at no cost.

*Super73 eBikes:
Free delivery in Queensland. $99 on other states.

How long will my delivery take?

All orders are dispatched with 24 business hours from our Gold Coast Showroom. 

Usually Delivery times will vary from 2-5 business days for metro areas and 7-14 business days for rural and remote areas. 

However, as we approach what is traditionally a busy and peak period, we’d like to remind all our customers that this year will see unprecedented volumes travelling through the Post and Courier networks. 

Given the landscape of a year of lockdowns, freight companies’ industrial action, border closure and restrictions - we anticipate there will be delays and slower delivery rates. 

We suggest you to purchase your Christmas presents following the schedule below:

Bulky Items (including all electric items)
East Coast METRO - Order placed by 9am 20th December
includes Brisbane, Sydney, Melbourne, Adelaide. 

West Coast METRO and other East Coast REGIONAL - Order placed online by 9am 13th December
Includes Metro Perth, Metro Darwin, Hobart* 

Regular Items
Standard - Orders placed online by 9am 13th December *
Express - Orders placed online by 9am 20th December.*

* Excludes to Perth, Darwin and remote areas. 

Crooze suggest you to choose the Express shipping option for your Christmas delievery.

Can I track my order?

Please keep an eye out for your dispatch confirmation email, this will include detail on which courier your order is being delivered through, and tracking infomation for you. 

What is your returns policy?

30 Day Risk Free Return

Ordering with Crooze is easy and risk free, we're committed to 100% customer satisfaction. Our 30 Day returns policy is simple and you are always welcome to return any unused merchandise in its original condition within 30 days from purchase for an exchange, credit or full refund (shipping and merchant fees excluded). 

All you need to do is return your items to us, in original condition, for an exchange, store credit or refund. 

Where can I return my purchase?
Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on (07) 3517 0996 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email.
> You can arrange shipping back to us at your convenience through your preferred courier or post office.
> We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.

The Fine Print:
Please note we do not offer the 30 Day Risk Free Return policy for products purchased through the Studio19 Rental Program.
Shipping and merchant fees are excluded from refund or credit, and are deducted from the credited amount.
When returning an item to our Online Warehouse, you must contact us first, and sent your item back accompanied by a signed return authorisation form we provided you.
Due to the associated transactional costs from the use of AfterPay and ZipMoney, any order cancelled using either payment method will attract a 6% processing fee. Exchanging your order for another product will not attract any cancelation costs. 

Where can I return my item?

Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on (07) 3517 0996 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email. 

  • You can arrange shipping back to us at your convenience through your preferred courier or post office. 
  • We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.

What is Shipping Insurance?

Shipping Insurance transit covers your item from loss or major damage during transit from our location to the shipping address.

What shipping Insurance gives you?

The right to make a claim for lost or damaged parcels.If the claim is successful we will arrange a repair or replacement at our cost. Including shipping charges.

An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows thee to leave your package without obtaining a signature. Please note, when you have selected or provided the instructions for the ATL option, your package is no longer covered by Insurance.

What does the Shipping Insurance not cover?

It does not cover parcels that the customer has chosen "safe to leave" or "leave in a safe" place as an option. It does not guarantee shipment times or on-time delivery. It does not cover damaged packaging. A thorough investigation will be carried out by the Crooze team before any items will be replaced or repaired. Damaged parcels claims must be made online within 21 hours of the goods being received via our email help@crooze.com.au and must be in unused and unopen condition.

An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows thee to leave your package without obtaining a signature. Please note, when you have selected or provided the instructions for the ATL option, your package is no longer covered by Insurance.

@croozeelectric on instagram Follow Us