Cart
(0)
Your cart is currently empty.
How much does delivery cost?
Standard Shipping:
Free delivery on orders over $99 (excl. some large items*).
$11.50 Flat Rate on orders under $99.
Bulky Items Shipping:
Prices are variable and are quoted at checkout stage
Fast Shipping:
$16.70 Fast Shipping option available for non-bulky items. Usually delivered the next business day (Metro Areas).
How long will my delivery take?
All orders, excluding bikes, are dispatched within 24 business hours from our Darra Warehouse. Bikes will be dispatched within approximately 4-5 working days.
Usually Delivery times will vary from 2-5 business days for metro areas and 7-14 business days for rural and remote areas.
As we approach what is traditionally a busy and peak period, we’d like to remind all our customers that this year will see unprecedented volumes travelling through the Post and Courier networks.
Can I track my order?
Please keep an eye out for your dispatch confirmation email, this will include detail on which courier your order is being delivered through, and tracking infomation for you.
What is Shipping Insurance?
Shipping Insurance transit covers your item from loss or major damage during transit from our location to the shipping address.
What shipping Insurance gives you?
The right to make a claim for lost or damaged parcels.If the claim is successful we will arrange a repair or replacement at our cost. Including shipping charges.
An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows thee to leave your package without obtaining a signature. Please note, when you have selected or provided the instructions for the ATL option, your package is no longer covered by Insurance.
What does the Shipping Insurance not cover?
It does not cover parcels that the customer has chosen "safe to leave" or "leave in a safe" place as an option. It does not guarantee shipment times or on-time delivery. It does not cover damaged packaging. A thorough investigation will be carried out by the Crooze team before any items will be replaced or repaired. Damaged parcels claims must be made online within 21 hours of the goods being received via our email help@crooze.com.au and must be in unused and unopen condition.
An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows thee to leave your package without obtaining a signature. Please note, when you have selected or provided the instructions for the ATL option, your package is no longer covered by Insurance.
