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Shipping Information

Christmas 2020 Delivery Dates (Australia Post)

This year has been a challening one for deliveries in certain parts of Australia due to Covid19. We're working with AustraliaPost to make sure your gifts arrive in time for Christmas – please check out the dates below:

Free/Standard Shipping – Order by Thursday 10 December 2020
Fast Shipping – Order by Thursday 17 December 2020

*Those dates are only for non-bulky non-battery items, such as Helmets, Gloves, Lights, Pedals, Grips and other accessories that can be delivered by AustraliaPost. Bulky or E-Bikes, E-Scooters and E-Boards are delivered via road freight – we'll update this page with more information soon.

How much does delivery cost?

Standard Shipping:
Free Delivery on orders over $50 (excl. Super73 eBikes*).
$8.50 Flat Rate on orders under $50.

Fast Shipping:
$15.50 Fast Shipping option available for non-bulky items. Usually delivered the next business day (Metro Areas).

Click & Collect:
Buy online and collect at one of our stores at no cost.

*Super73 eBikes:
Free delivery in Queensland. $99 on other states.

How long will my delivery take?

All orders are dispatched with 24 business hours from our Gold Coast Showroom. 

Delivery times will vary from 2-5 business days for metro areas and 7-14 business days for rural and remote areas. 

Can I track my order?

Please keep an eye out for your dispatch confirmation email, this will include detail on which courier your order is being delivered through, and tracking infomation for you. 

What is your returns policy?

30 Day Risk Free Return

Ordering with Crooze is easy and risk free, we're committed to 100% customer satisfaction. Our 30 Day returns policy is simple and you are always welcome to return any unused merchandise in its original condition within 30 days from purchase for an exchange, credit or full refund (shipping and merchant fees excluded). 

All you need to do is return your items to us, in original condition, for an exchange, store credit or refund. 

Where can I return my purchase?
Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on (07) 3517 0996 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email.
> You can arrange shipping back to us at your convenience through your preferred courier or post office.
> We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.

The Fine Print:
Please note we do not offer the 30 Day Risk Free Return policy for products purchased through the Studio19 Rental Program.
Shipping and merchant fees are excluded from refund or credit, and are deducted from the credited amount.
When returning an item to our Online Warehouse, you must contact us first, and sent your item back accompanied by a signed return authorisation form we provided you.
Due to the associated transactional costs from the use of AfterPay and ZipMoney, any order cancelled using either payment method will attract a 6% processing fee. Exchanging your order for another product will not attract any cancelation costs. 

Where can I return my item?

Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on (07) 3517 0996 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email. 

  • You can arrange shipping back to us at your convenience through your preferred courier or post office. 
  • We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.
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