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Shipping Information

How much does delivery cost?

Free Delivery on all orders over $50. 

Orders under $50, a flat rate delivery charge of $8.50 applies. 

How long will my delivery take?

All orders are dispatched with 24 business hours from our Gold Coast Showroom. 

Delivery times will vary from 2-5 business days for metro areas and 7-14 business days for rural and remote areas. 

Can I track my order?

Please keep an eye out for your dispatch confirmation email, this will include detail on which courier your order is being delivered through, and tracking infomation for you. 

What is your returns policy?

14 Day Risk Free Return

Ordering with Crooze is easy and risk free, we're committed to 100% customer satisfaction. Our 14 Day returns policy is simple and you are always welcome to return any unused merchandise in its original condition within 14 days from purchase for an exchange, credit or full refund (shipping and merchant fees excluded). 

All you need to do is return your items to us, in original condition, for an exchange, store credit or refund. 

Where can I return my purchase?
Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on 1300 936 399 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email.
> You can arrange shipping back to us at your convenience through your preferred courier or post office.
> We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.

The Fine Print:
Please note we do not offer the 14 Day Risk Free Return policy for products purchased through the Studio19 Rental Program.
Shipping and merchant fees are excluded from refund or credit, and are deducted from the credited amount.
When returning an item to our Online Warehouse, you must contact us first, and sent your item back accompanied by a signed return authorisation form we provided you.
Due to the associated transactional costs from the use of AfterPay and ZipMoney, any order cancelled using either payment method will attract a 6% processing fee. Exchanging your order for another product will not attract any cancelation costs. 

Where can I return my item?

Whether you made your purchase online or in one of our retail stores, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or in any Crooze Retail Showroom for an exchange, Credit or Refund. 

Returning an item to the Online Warehouse
Call our Customer Service on 1300 936 399 and one of our team will send you the correct form to be completed in full before you send back your item. Please note we do not accept returns without the authorised documentation.
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment in which your original order was placed, and we will confirm this via email. 

  • You can arrange shipping back to us at your convenience through your preferred courier or post office. 
  • We can arrange a courier to pick up the items from your location. We will then charge your credit card the full shipping amount. Please let us know if you wish to arrange this.
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