Shipping Information

Shipping

How much does delivery cost?

Standard Shipping:
Free Shipping on orders over $120 (excluding some large & oversized items).

Bulky Items Shipping: Prices are variable and are quoted at checkout stage

Express Shipping:
$15 Flat rate Express Shipping option available for non-bulky items. Usually delivered the next business day (Metro Areas).

FREE - Warehouse Pick Up:
This Free option is available at checkout (for QLD addresses only). A confirmation email will be sent when the items are available for collection, along with address details for pick up.

Do you have pick up available?

Yes, this FREE collection option is available from our Darra Warehouse in Queensland, Brisbane 4076.

When your order has been picked you will receive a confirmation email letting you know that it is available for pick up between the hours of 9am - 3pm and the warehouse address details will also be provided.

How long will my delivery take?

We aim to dispatch all orders, excluding bikes and 'supplier stock' items, within 24 hours (Mon-Fri) from our Darra warehouse. Bikes will be dispatched within approximately 4-5 working days.

Usually Delivery times will vary from 2-5 business days for metro areas and 7-14 business days for rural and remote areas.

As we continue to grow and get more brands on board, we've needed to begin sourcing stock directly from our suppliers. Some brands (DT Swiss, Enduro, Bont, BZ Optics and much more) are sourced directly with Australian suppliers, and may experience a slightly delayed dispatch time. These items are marked as 'supplier stock', and will have a lead time advertised, but feel free to reach out if you have any concerns!

As with any business, we may encounter unexpected delays with shipping times. Please just let us know if you have any questions about the ETA of your order and our customer service team will be happy to look into this for you.

Can I track my order?

Please keep an eye out for your dispatch confirmation email, this will include detail on which courier your order is being delivered through, and tracking information for you. 

International Shipping

We're thrilled to announce that we now offer international shipping to select destinations, including the United States, United Kingdom, and New Zealand. This expansion allows us to bring our products to a broader audience, providing our exceptional services and quality goods to customers around the globe.

Here's what you need to know about our international shipping:

  1. Eligible Countries: Currently, we're offering international shipping exclusively to the United States, United Kingdom, and New Zealand.
  2. Shipping Rates and Delivery Times: The rates and delivery times for international orders are calculated during the checkout process. These calculations are based on the size and weight of each individual order. Rest assured, we strive to provide the most competitive rates and efficient delivery options available.
  3. Warehouse Location: All items will be shipped from our warehouse located in Queensland, Australia. This centralised location allows us to efficiently process and dispatch orders to our international customers.
  4. Returns and Warranties: Our commitment to customer satisfaction remains unchanged. All returns and warranties on our products are still covered, ensuring that you can shop with confidence. However, please note that any shipping costs associated with returns and warranties will need to be covered by the customer.

We're excited to extend our services to our valued customers worldwide and look forward to serving you with the same level of excellence that we're known for. Should you have any questions or require further assistance regarding international shipping, please don't hesitate to reach out to our customer support team.

All of our international orders will be shipped by Australia Post and once it gets to the destination country your order will be picked up by your local postal service.